The mobile operator O2 has been fined £10.5m for overcharging 140,000 customers several million pounds as a result of billing errors that persisted for almost a decade. The telecoms regulator, Ofcom, said the fine – which was reduced from £15m because of O2’s cooperation with
COVID-19 has changed consumer buying habits, with many adopting a digital approach to their shopping. On the one hand, sales of prestige beauty products in brick and mortar stores declined 44% in 2020 when stores were forced to close intermittently due to government restrictions,
Ocado has reported booming sales at its online grocery service as shoppers switched to supermarket home delivery services during the Covid-19 pandemic. Retail sales at Ocado, which now delivers Marks & Spencer groceries, jumped 35% to £2.2bn in 2020, but the overall group, which includes
White goods will be guaranteed to last longer for Britons under new Government plans that make appliance parts available for at least seven years. The news comes after there were huge concerns over the environmental impact of throwing away broken appliances. The
A pain-free departure of a visionary founder is a difficult trick to pull off for any business. The stakes are even higher for a company the size of Amazon, as Jeff Bezos steps back from his day-to-day management role. The decision by Bezos, 57,
Cadbury has launched various different new items in recent weeks including new Easter eggs and a new chocolate bar. The most recent addition to the brand is the Dairy Milk Brownie Bites. Easter eggs have already started hitting the shelves with still
Sir Philip Green’s family is likely to receive £50m from the sale of Topshop while more than 1,000 suppliers to the high street fashion chain are set to get less than 1% of the money owed to them. A report by administrators
UK retail sales fell at their fastest pace on record last year as shops were ordered to close to slow the spread of Covid-19. Sales were down 1.9 per cent on 2019’s level with increased online purchases unable to make up for lost
The Chinese billionaire Jack Ma has made his first public appearance since Beijing began a crackdown on his business empire. Ma, a celebrity businessman and one of the richest people in China, had not spoken publicly since regulators blocked the flotation of Ant
Hundreds of thousands of small businesses that were forced to close during the Covid-19 pandemic are expected to receive payouts on insurance claims worth more than £1bn after what was described as a “historic victory” at the supreme court. The Financial Conduct
